✅ Identify problems contributing to poor results and broken relationships

✅ Consider others’ perspectives and assume they have good reasons
before speaking up

✅ Keep composure when feeling angry, defensive, or intimidated

✅ Share strong opinions without shutting down contrary viewpoints

✅ Spot the warning signs that indicate safety and dialogue are at risk

✅ Recognize when you’re at cross-purpose and take steps to rebuild safety and return to dialogue

✅ Bring people back into dialogue when they clam up or blow up

✅ Turn each crucial conversation into a course of action that leads to results

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